vaje Terms and Conditions

1 General Information and Applicability

These terms and conditions apply to the vaje platform and all services under it. vaje is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services to Bangladeshi users.

By accessing or registering on this platform, the user voluntarily acknowledges that they have read, understood, and agree to abide by these terms and conditions. These terms and conditions form a legally binding agreement between the user and vaje.

vaje reserves the right to change these terms and conditions, in part or in full, at any time. Continuing to use the platform after updated terms are published will be considered acceptance of the new terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account and use any service on vaje, the user must be at least 21 years of age. Access to this platform by minors is strictly prohibited. vaje may request the necessary documents to verify age at any time.

2.2 Single Account Policy

Each individual may create only one account. Having more than one account is strictly prohibited. Where multiple accounts are operated from the same household or device, vaje reserves the right to carry out the necessary verification.

2.3 Registration Details

All information provided at registration must be accurate, complete, and up to date. Providing false or incorrect information may result in account cancellation and forfeiture of any deposited funds. The user is required to notify vaje immediately if any of their details change.

• Full legal name must be entered correctly.
• An active mobile number and email address must be provided.
• Date of birth must be stated accurately.
• A copy of a national ID card or passport may be requested for identity verification.

3 Account Security and Responsibility

The user is fully responsible for keeping their account username and password secure. Login details must not be shared with anyone under any circumstances. If any suspicious activity is noticed on the account, vaje must be contacted immediately.

The user is responsible for all activity carried out from their account. vaje is not liable for any loss resulting from third-party access if the user has disclosed their login details themselves.

3.1 Password Protection

• Use a strong password — a combination of letters, numbers, and symbols.
• Change your password regularly.
• If logging in from a public device, log out at the end of the session.
• Avoid clicking on phishing links.

4 Deposits and Withdrawals

4.1 Deposit Methods

Deposits on vaje are currently accepted via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500. Funds sent through any method other than the specified ones will not be accepted, and their return cannot be guaranteed.

4.2 Withdrawal Methods

Withdrawals can also be made via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. Withdrawals typically take 10 to 45 minutes. Before processing a withdrawal request, vaje may ask the user to complete account verification.

4.3 Account Verification

For large withdrawals or suspicious activity, vaje reserves the right to verify identity. Withdrawals may be temporarily held if the required documents are not submitted. Withdrawals must be made through the same method used for the deposit.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users on vaje receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. Winnings from the bonus can only be withdrawn after wagering 25 times the bonus amount. For example: depositing ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000, and ৳2,000 × 25 = ৳50,000 must be wagered before the bonus can be withdrawn.

5.2 General Bonus Terms

• A user may not claim a promotional offer more than once.
• Bonus balance cannot be withdrawn directly — the specified wagering requirement must be met.
• After receiving a bonus, the wagering requirement must be completed within a set period.
• Attempting to claim bonuses using multiple accounts may result in all accounts being cancelled.
• vaje's decision is final on all matters relating to bonuses.

5.3 Other Promotions

vaje regularly runs various promotional offers, including weekly reload bonuses, cricket betting bonuses, and Friday special offers. Each offer has its own terms. These offers may be changed or withdrawn at any time.

6 Betting Rules and Game Rules

6.1 Bet Acceptance

All bets placed on the vaje platform are processed in accordance with vaje's set rules. A bet may be deemed void due to a technical error or unusual circumstances, in which case the stake will be refunded.

6.2 Odds and Results

Displayed odds are subject to change until confirmed. Once a bet is confirmed, the odds at that time will apply. In disputes regarding event results, vaje's own records and recognised sources will be used.

6.3 Slots and Casino Games

Results in slots and live casino games are determined by a Random Number Generator (RNG), which is completely impartial. Each game has its own RTP and rules. In the event of a technical error in the game software, completed rounds may be voided.

6.4 Multi Bet

When placing a bet on multiple events at once, all selections must win. If one selection loses, the entire bet is lost. In a multi bet, mutually dependent selections from the same event cannot be combined.

7 Responsible Gaming Guidelines

vaje believes that online gaming is a form of entertainment, not a source of income. We are mindful of the wellbeing of our users. We recommend reading the full responsible gaming guidelines and setting your own limits.

• Only play with money whose loss will not affect your daily life.
• Do not use gaming as a way to relieve stress.
• You can set your own deposit limits, betting limits, or session limits.
• You may take a temporary or permanent self-exclusion if needed.

8 Prohibited Activities

The following activities are strictly prohibited on vaje, and engaging in them may result in account cancellation and forfeiture of deposited funds:

• Opening or operating multiple accounts.
• Using multiple identities for the purpose of abusing the bonus system.
• Betting or playing games using software, bots, or automated tools.
• Attempting to cheat or manipulate the game or betting system in any way.
• Attempting to access another user's account without permission.
• Using this platform for money laundering or illegal financial activity.
• Attempting to introduce viruses or malicious code into vaje's systems.
• Fraudulent or deceptive conduct towards other users.

9 Account Suspension and Closure

9.1 vaje's Authority

vaje reserves the right to temporarily suspend or permanently close any account without prior notice, for any reason, particularly where prohibited activity is suspected. The user will be informed as soon as possible if such action is taken.

9.2 Voluntary Closure

A user may close their account at any time. Any valid funds in the balance may be withdrawn before closure, however the bonus balance will be forfeited.

9.3 Inactive Accounts

An account may be marked as inactive if there has been no activity for an extended period. The applicable terms for inactive accounts will be communicated in advance by email.

10 Dispute Resolution

If a user has a dispute regarding a bet, game result, or account matter, a complaint must first be submitted directly via vaje's 24/7 live chat or email. Complaints must be raised within 30 days of the incident — complaints made after this period may not be accepted.

vaje generally aims to provide an initial response to complaints within 7 working days. More complex matters may take longer. During an investigation, vaje's decision will be considered final and binding.

You can also read the About Us page to learn more about our services.

11 Limitation of Liability

vaje is not liable under any circumstances for the following:

• Any loss caused by the user's internet connection being disrupted.
• Delays or failures related to third-party services (payment gateways, mobile banking).
• Loss resulting from account details being exposed due to the user's own negligence.
• Loss caused by the service being temporarily unavailable due to unforeseen technical reasons.
• Any consequences arising from online gaming being illegal in the user's jurisdiction.

In all circumstances, vaje's maximum liability is limited to the valid balance held in the user's account.

12 Privacy and Data Protection

vaje treats users' personal information with the utmost importance. Details of how we collect, store, and use your information are provided in our Privacy Policy.

Users' personal information will never be sold to third parties. However, information may be provided at the request of authorities to meet legal requirements or in the investigation of financial crime. All financial transactions are secured with SSL encryption.

13 Changes to Terms

vaje reserves the right to change these terms and conditions, in part or in full, at any time. Users will be notified in advance of significant changes via email or through the platform.

Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. The latest version of the terms and conditions will always be available on this page. Contact vaje support if you need a copy of an older version.

You can also visit our Frequently Asked Questions (FAQ) section for general enquiries.

14 Contact

If you have any questions or need clarification about these terms and conditions, please get in touch with us. vaje's support team is available in both Bangla and English, 24 hours a day, seven days a week.

• Live Chat: Use the chat button at the bottom-right corner of the platform.
• Email: [email protected]

Please note, this platform has no phone number — contact us only via live chat or email.