21+ age restriction applies

Responsible Gambling Commitment

vaje believes that playing is enjoyable when it stays as entertainment. Knowing your limits and keeping your time and money in check — this page shows you how to do that.

For ages 21 and above only

vaje's Commitment

vaje takes the safety of every member seriously. Playing on our platform is only for those who are 21 or older and who are participating for entertainment. If anyone feels that playing is going beyond their control, our support team is always here to help.

vaje's Terms and Conditions cover responsible behaviour in detail. To help keep every member's account safe, we provide several practical tools — such as deposit limits, temporary breaks, and self-exclusion.

Remember: There is no guarantee of winning. When placing bets, always assume that what you put in can be lost. Never play with money needed for family expenses or with borrowed funds.

For any questions about your privacy, read our Privacy Policy, which clearly explains how personal information is stored and used.

Tools to Keep Yourself Safe

vaje gives you a set of simple tools you can use to keep your playing habits within safe limits.

Deposit Limit

Daily / Weekly Deposit Limit

You can set a maximum amount you are allowed to deposit each day or each week. Once this limit is reached, any new deposit will be blocked automatically.

Break

Taking a Temporary Break

If you want to take a break for a while, you can temporarily suspend your account for anywhere from 24 hours to 30 days. Logging in will not be possible during this time.

Self-Exclusion

Long-Term Self-Exclusion

To close your account for 6 months or more, submit a self-exclusion request. Once the request is active, the account cannot be reactivated before the period ends.

Bet Limit

Controlling Your Bet Amount

Decide in advance the maximum amount you will place per session or per bet. This reduces the risk of a sudden large loss.

Time Control

Session Time Limit

Set a time limit for how long you play each session. When the set time is up, you will receive an automatic reminder.

Transaction History

Reviewing Your Play History

A full history of all your deposits, withdrawals, and bets is available to view at any time. Monitor your own habits yourself.

Warning Signs

Check the signs below to see whether your playing habits may have moved beyond entertainment and become a problem. If even one of these applies to you, start seeking help now.

  • You want to stop playing but cannot — you keep coming back
  • You are placing larger bets to try to recover money you have lost
  • You are borrowing money from family or friends to play, or spending money on it in secret
  • Playing is causing you to neglect work, studies, or family responsibilities
  • When you cannot play, you feel restless, irritable, or anxious
  • You are hiding the truth from loved ones about how much you play and how long

Ask Yourself

A harmful playing habit does not always appear suddenly. It gradually begins to affect other parts of your life. Ask yourself from time to time: am I playing purely for entertainment, or to escape stress or boredom?

If losing money leaves you angry or frustrated and drives you straight back to play, that is a warning sign. Remember — every bet is an independent event; there is no connection between a past loss and a future win.

Don't play to win — play for entertainment. And if you feel you cannot manage on your own, asking for help takes courage.

Remember: Our FAQ page has answers to questions about setting account limits and self-exclusion.

Where to Get Help

You don't have to face this alone — family, professionals, and vaje support are always here.

vaje Support Team

vaje's live chat is available seven days a week, 24 hours a day. Support is available in both Bengali and English. To request self-exclusion or set a limit, contact us directly via live chat.

Contact by Email

Any responsible gambling request — closing an account, changing limits, or seeking advice — can also be sent by email. The support team generally responds within a short time.

Family and Close Ones

Be honest with your family. The support of a loved one can sometimes be more effective than professional help. They can assist you in setting your limits.

Professional Counsellors

Speaking with a mental health specialist or behavioural counsellor is one of the most effective solutions. Several mental health organisations in Bangladesh offer this type of service — with full confidentiality.

Community Support Groups

Some organisations and volunteer groups provide awareness and counselling services for gaming addiction. There is no shame in seeking this support — reach out with confidence.

Submit a Self-Exclusion Request

Fill in the form below and our support team will process your request promptly.

Or let us know directly via live chat

The Core Principles of Responsible Gambling

At vaje, we believe that casino and sports betting are only enjoyable when done as a free choice — not out of pressure, financial hardship, or emotional dependence. That is why only those aged 21 or above can open an account on our platform. This age limit is strictly enforced and there is no way for anyone below this age to register.

All forms of play carry financial risk. Slots, live casino, or cricket betting — the outcome is uncertain in every case and there is always a chance of losing money. So only play with money you can afford to lose and that will not put strain on your family or personal life.

You can learn more about our values and principles on the vaje About Us page. We aim to be a trustworthy platform for the long term, where the wellbeing of every member is the top priority.

Follow a few simple rules before you play: decide in advance how long you will play and how much you will put in — set both limits beforehand. If you keep losing, stop; trying to recover those losses all at once tends to lead to even greater losses. If you are winning, also decide when you will stop — stepping away while things are good is the sensible move.

Do not place bets while drinking, when tired, or under emotional stress. Your judgement is reduced in these situations and the chance of making risky decisions increases. Keep a fixed time for playing and focus on other things outside of it.

If a family member feels that your playing habits have become a problem, take their words seriously. The concern of a loved one often picks up on reality before we do ourselves. If needed, speak with a professional counsellor — this is not a weakness; it is the strength to make a decision.

vaje always puts the safety of its members above profit. Our 24/7 support team is ready to help in both Bengali and English via live chat and email. Contact us without hesitation about any concern or question.

Responsible Gambling FAQ

Answers to common questions about responsible gambling are provided here.

The minimum age to open an account or place any bet at vaje is 21. Registration is strictly prohibited for anyone under this age. Proof of age documents may be requested during verification.

Self-exclusion means closing your account for a set period at your own request. Options range from 6 months to permanent closure. During this period, logging in or making transactions will not be possible. Use the form on this page to apply, or contact our 24/7 live chat directly.

Decreasing a limit takes effect immediately. However, requests to increase a limit take effect after a set waiting period — this delay is intentional, to prevent rushed decisions. Contact the support team to change your limits.

Talk to them directly and with empathy. Express concern rather than accusation or anger. Encourage them to seek professional counselling if needed. You can also notify vaje support — we take concerns raised by a member's family seriously.

Money lost in bets is generally not refunded — this is the normal risk of playing. However, vaje VIP members receive weekly cashback according to their tier, which returns a portion of net losses. Cashback is not compensation for losses; it is a rewards benefit.

For a temporary break, the account returns to normal once the set period ends. For long-term self-exclusion, the account does not reactivate automatically when the period expires — you will need to contact support to reactivate it, and additional verification may be required.