vaje's Privacy Policy

This privacy policy ("Policy") applies to users of the vaje platform and all its services. vaje is committed to following the principles set out here. Our Terms and Conditions and this privacy policy together form the legal basis of our service. By opening an account on vaje or by continuing to use the service, you are considered to have accepted the terms of this policy.

We believe that every user should have full knowledge and control over their own information. This document therefore explains in plain, straightforward language what information we collect, why we collect it, how long we retain it, and what your rights are.

1 Types of Information Collected

While using the vaje platform, we may collect the information listed below at various stages. This information is collected solely for the purpose of providing you with a proper service.

1.1 Registration and Identity Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• National ID card or other identity document (during account verification)

1.2 Transaction and Financial Information

For deposits and withdrawals, we keep a record of transactions. This record includes the transaction amount, time, method (bKash, Nagad, Rocket, Upay) and status. We do not store any payment card numbers or bank account details on our servers — this information is processed through the relevant mobile banking service.

1.3 Usage and Technical Information

• IP address, device type and operating system
• Browser type and language settings
• Login times, session duration and pages visited on the platform
• Game play history, bet amounts and results
• Information collected from cookies and similar tracking technologies

2 Purpose of Data Collection

vaje uses your information only for specific and legitimate purposes. The table below lists each purpose and the corresponding type of information:

3 Data Sharing and Third Parties

In certain circumstances vaje may share information on a limited basis. These cases are detailed below:

3.1 Service Partners

We use trusted third-party services for payment processing, technology infrastructure and game operations. Only the information necessary to perform the service is shared with these partners, and they are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

In response to a lawful request from a government or law-enforcement authority under applicable Bangladeshi law, required information may be provided. In such cases we will limit ourselves strictly to what is legally required.

3.3 What Is Never Done

• Selling or renting information to third parties
• Transferring information to marketing or research organisations
• Sharing information with unrelated businesses
• Providing information to promotional third parties without the user's consent

4 Data Retention and Security

vaje follows the highest industry standards to protect your information. The key aspects of our security measures are:

• Data transfers are secured using SSL (Secure Socket Layer) encryption
• Sensitive data stored on servers is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Internal data access is restricted through role-based controls
• Automated alerts are in place for unusual login or transaction activity

4.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a defined period as required by law. Financial transaction records are retained in accordance with the relevant regulations. Once the retention period expires, data is securely deleted or anonymised.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the vaje platform to make your experience smoother and more personalised. Types of cookies:

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions, security verification and remembering language preferences. Without these cookies the platform will not work properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences, settings and usage patterns. They make your experience more convenient.

5.3 Analytics Cookies

Analytics cookies are used to understand how the pages of the platform are being used. This information is anonymised and is used to improve the quality of the service. You can disable these cookies from your browser settings, though doing so may limit some features.

6 User Rights

vaje believes that every user has full rights over their own information. You may exercise the following rights:

• Right to access: You may request to know what information we hold about you and how we use it
• Right to correction: You may request that incorrect or outdated information be corrected
• Right to deletion: In certain circumstances you may request that your information be deleted (except where legal obligations apply)
• Right to object to processing: You may object to your information being used for specific purposes
• Right to portability: You may request your information in a common format
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time

To exercise any of these rights, please contact our support team. The Responsible Gaming Guidelines contain further information about managing your account and protecting yourself.

7 Protection of Minors

vaje strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration, and age is also confirmed during the subsequent identity verification process.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted. We urge parents and guardians to keep a watchful eye on their children's internet use.

8 Response to a Data Breach

If a data breach occurs or is suspected in our systems, we will immediately take the following steps:

• Identify the incident and take immediate technical action
• Notify affected users as quickly as possible
• Take all necessary steps to minimise potential harm
• Strengthen security measures to prevent a recurrence

If you notice any security issue or suspicious activity, please inform our support team. Our 24/7 live chat support is always available in Bengali and English.

9 Third-Party Links and Services

The vaje platform works with trusted game providers including Evolution, Pragmatic Play Live, Ezugi, PG Soft, JILI and Spribe for game services. These game providers have their own privacy policies, which apply to their respective services.

We are not responsible for the privacy practices of these third parties, but we only work with partners who comply with industry standards.

10 Changes to This Policy

vaje may update this privacy policy as needed. For significant changes, a notification will be sent to your registered email or mobile number. The date of each update is noted at the beginning of the policy.

If you continue to use the platform after a new policy takes effect, you will be considered to have consented to the updated policy. If you object to any change, you may request that your account be closed.

11 Contact and Complaints

For any questions, concerns or requests regarding this privacy policy, please contact our support team. We are ready to respond in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: connect directly from any page on the platform
• Email: [email protected]

For general questions, visit our FAQ section — it contains detailed answers to many common questions.

We try to respond to any privacy-related request as quickly as possible. Complex requests may take a little longer to process, but we treat every request with care.